Dear Sir/Madam
I am writing with regard to my stay at "President Hotel".I stayed in room 237 from 19th August to 25th August and I was very unhappy with the service I received.
Firstly,when I booked the room,I requested a room with two wardrobes and a telephone.Your receptionist had assured me that my room had all I asked.When I discovered that it did not,I called the receptionist.He told me that all rooms have only one wardrobe and you must pay extra to have a telephone in your room.
Secondly,the receptionist told me that the hotel had three swimming pools and a sauna.It has got only one pool and the sauna does not even exist.The receptionist said that he made a mistake when we talked.
Thirdly,the receptionist assured me that the hotel has internet connection,but I realised that it has not.
I am writing with regard to my stay at "President Hotel".I stayed in room 237 from 19th August to 25th August and I was very unhappy with the service I received.
Firstly,when I booked the room,I requested a room with two wardrobes and a telephone.Your receptionist had assured me that my room had all I asked.When I discovered that it did not,I called the receptionist.He told me that all rooms have only one wardrobe and you must pay extra to have a telephone in your room.
Secondly,the receptionist told me that the hotel had three swimming pools and a sauna.It has got only one pool and the sauna does not even exist.The receptionist said that he made a mistake when we talked.
Thirdly,the receptionist assured me that the hotel has internet connection,but I realised that it has not.
I therefore request a complete refund.
I look forward to hearing from you.
Yours faithfully,
Eva Chrisostomaki
