A formal transactional letter (complaint)

Dear Sir/Madam

We are writing regarding our stay in your hotel. We want to complain because your brochure was misleading.

First of all, the fridge in our room was not working so that we could not conserve some fruit and food that we had brought with us. The results of this is that all our food went off. Your brochure also claimed that the television was having satellite TV chanels. Actually, only two local channels were available and they were not in English. We needed very much the TV because in the noon, the sun is too hot, so we stay in the hotel and want to watch news and some sitcoms.With that television, we could not watch them.

Another problem we faced is that the beach wasso polluted, that the sea was deep black maybe because of an oil spill. We could not swim there, so we had to go to other beaches which were very far from the hotel. Finally, the town centre was not as close to the hotel as your brochure claimed.

We think that these problems are serious enough to request a refund of 500 euros and a letter of apology.

We look forward to receiving your reply.

Yours faithfully,
Minas Papadakis