Thursday, August 29, 2013

A complaint

Dear Sir/Madam

  I am writing with regard to my stay at "President Hotel".I stayed in room 237 from 19th August to 25th August and I was very unhappy with the service I received.
  Firstly,when I booked the room,I requested a room with two wardrobes and a telephone.Your receptionist had assured me that my room had all I asked.When I discovered that it did not,I called the receptionist.He told me that all rooms have only one wardrobe and you must pay extra to have a telephone in your room.
  Secondly,the receptionist told me that the hotel had three swimming pools and a sauna.It has got only one pool and the sauna does not even exist.The receptionist said that he made a mistake when we talked.
  Thirdly,the receptionist assured me that the hotel has internet connection,but I realised that it has not.
  I therefore request a complete refund.
  I look forward to hearing from you.

Yours faithfully,
Eva Chrisostomaki


  1. You are very good at formal writing, after all! Excellent work, Eve!

    (I am now preparing our amazing video!)

  2. Thank you very much.I can't wait for the video!